You can't wait any longer. People are looking for video. Videos are overcoming the written word. You have to include video to your website. With Video on your website you will see:

At Talking Heads we don't ask you to fill out a lame generic survay and we don't use freelance writers. We listen to you, ask you lots of questions and listen some more and then when we're on the same page and headed in the right direction we collaborate with you live over Google Docs to create a custom script using powerful words to engage and motivate your viewers to take action.

Even without saying a word, a person's energy can speak volumes. If someone is feeling off or uncomfortable, the way they speak and move would convey this. The same can be said, of course, for a website spokesperson. As such, always look for someone who has great energy that also transfers well into video; truth be told, some people can get TOO energetic and this may come off as overacting to the viewer.